Sometimes it is impossible to understand by the voice in the handset with whom you have to conduct a dialogue: with a person or a voice robot. For example, when calling job applicants, 80% of people do not realize that they are talking to a robot.

The speech of robots is increasingly difficult to distinguish from human speech, but there are signs by which this can be done. We talk about them in the article.


Responds too fast or slow

The robot thinks about the answer in a hundred milliseconds: the person has just asked a question, and the bot has a response ready. A live operator would have to think longer, and also, perhaps, he would accompany the process with interjections: "Uh, uh, mmm…".

The reverse situation, when the interlocutor is silent for half an hour after the client’s response to digest what was said, is also a sign of a voice robot.

In addition, we make small pauses between replicas so that the robot’s speech sounds more natural.

As a result, people actively engage in dialogue with the robot, ask questions and do not even notice that they are communicating not with a live operator, but with artificial intelligence.


Does not respond to jokes and non-standard questions

The robot does not recognize intonation or complex metaphors and acts only according to specified scenarios. If a person says: "In my opinion, you are too smart", asks a question like "Do you think two elephants and one giraffe will fit in your containers?", then the robot will not find the right answer and will not be able to joke or laugh in response if such a reaction is not prescribed in its program.

To make the robot more alive, our specialists analyze hundreds of conversations and train artificial intelligence on them. The database of responses is replenished with non-standard cases, and the robot in response to the words of the client jokes or thanks him.

Every day, the collection of phrases that the robot knows is replenished, and it responds more actively to jokes and non-standard answers.


Does not interrupt

Since robots are waiting for the finished replica and make a short pause before answering the interlocutor, most often they do not know how to interrupt, to integrate into the dialogue. But not all of them. Some smart voice robots learn live speech and are already capable of this.


Doesn’t make mistakes in speech

If the interlocutor’s remarks sound as if they were recorded at the school of public speaking, there is a chance that it is a robot. Human speech is filled with stutters, reservations, errors in accents, it differs from voice recording in intonation. The robot is not mistaken, he always speaks as if he knows by heart the dictionary of orthoepy and the spelling guide.

Tomoru robots use interjections, change intonation so that the conversation does not sound like a memorized record. To do this, we teach them slang, new phrases and jokes, and even add parasitic words to their speech.

Customers are more willing to communicate with live operators, so we also try to make robots indistinguishable from ordinary people: they also make mistakes, pause, sometimes joke and answer questions outside the box. After all, what difference does it make who a person is talking to — a robot or an ordinary contact center employee, if the interlocutor helps him solve the issue.



Apakah Anda membutuhkan robot AI?

The selection of the robot’s voice largely depends on who it will communicate with, that is, on the target audience of the company. Therefore, before launching a call, you need to describe as accurately as possible the people who will talk to the robot: how old they are, what gender they are, who and where they work, what they are interested in, how they communicate in formal and informal settings.

Only the entrepreneur himself and his team — marketers, salespeople — can tell who their customers are and with whom they prefer to talk. Take for example a steel company. If the sales manager in this company is sure that male managers inspire more confidence in customers than women, he will offer to take a robot with a male voice. Although in a world that strives for gender equality, this is already old-fashioned, it’s still up to the client here.

If the company does not understand the audience well and cannot make a choice, we help. In Tomoru, we launch dozens of robots, analyze their effectiveness in different niches and with different target audiences and can suggest which one is best suited for selling a product.


Understand the purpose

The choice of voice also depends on the purpose for which the call is made. For example, if you need to briefly tell customers about a promotion, you can use a male robot. And if it is necessary that the conversation lasts longer and the interlocutor is more involved in the conversation, it is better to take a robot with a female voice, as in the example below. According to our statistics, in 84% of cases, people communicate longer with a female robot than with a man.

Before launching a robot, you need to think carefully about what goal it has in front of it, what behavior scenario it will use to convince the buyer.

It is also important to take into account the specifics of the company’s work: for example, in the sale of cosmetics, people may be more willing to contact a woman than a man.

But still, there is no universal rule that would work for all companies. Therefore, we come to the last and main point.


Conduct AB tests

What catches some users may not catch others. The basis of voice selection for the robot is testing. You can never say with absolute probability which voice will work in advertising if you don’t test both.

In Tomoru, we often use the robot Anya, which gives high indicators, for example, brings 68% conversion rate when selecting candidates for a vacancy. But when testing robots for the online school of the Like Center, the best indicators were demonstrated by a male robot.

Therefore, in Tomoru, we propose to conduct AB tests: half of the calls are made by a robot with a male voice, and half with a female voice. And then look at the results.



Apakah Anda membutuhkan robot AI?

In order for the sales manager and the voice robot to work effectively, they need a script script that helps to conduct a conversation with the client. But sometimes, the script was written, they began to use it when making calls, and sales are not going. So the script turned out to be bad.

We tell you what to consider when writing a script so that it turns out.


The script has a clearly stated goal

A good script always has a goal and an expected result: sign up a person for a conference, make an appointment.

A goal is a guideline to which a conversation scenario should move in order to lead to a result. If the script does not have a goal to achieve, it is bad: it is unclear in what style the dialogue should be conducted, what the company should receive from the buyer and what outcome of the conversation will be considered effective. When the script has no goal, the conversation ends with nothing, and the potential buyer does not move through the sales funnel.


The script is written for a specific product and audience

It is impossible to sell tractors for an agricultural company and educational children’s toys according to the same scheme. Buyers in these segments have different needs, values and interests, and the script that worked in one niche may be useless in another.

The same tractors are expensive, complex equipment that an agricultural company buys for its needs. A person will not buy a tractor fleet after the first call, he needs to make an appointment, hold a presentation and talk about the terms of cooperation. And a parent can buy a child’s toy right away — there is no need to prepare presentations for this. Therefore, the scripts for these products will be different.

In order for the script to be good, you need to decide who it is written for, what worries the audience, what needs it has. It is important to make the conversation scenario unique for a specific niche — then it will meet the needs of people and bring sales.


There is a USP in the script

UTP is a unique trade offer that helps the company to hook a buyer and stand out from competitors.

To keep the client’s attention, it is necessary to register a USP in the script. Dozens of companies can call a person in a week, and in order to stand out among them, it is necessary to interest him, show the advantages of the offer and what benefits he will receive. If there is no USP in the script, the person will not evaluate the product and will not remember it.

According to the script, they work out objections and answer questions
If you get carried away with describing what a cool product the company has created, you can forget about the interlocutor himself. A good script takes into account the questions that a person can ask during a conversation, answers objections and doubts.

A bad script can focus only on USP, promotions and completely ignore what doubts the client has before buying the product. If they are not worked out, he will leave without an order.


The script uses short phrases and simple words

In order not to get bored with the conversation, we use short phrases in the replicas — no longer than 13 seconds. This way people don’t get tired of talking, and we manage to keep their attention. For example, the robot briefly introduces itself and is interested in: "Good afternoon, this is Anna from Tomoru. Do you have a minute?" In this way, he starts a conversation with a person and does not load him with unnecessary information.

We do not use complicated terminology that is difficult to perceive by ear. Our robots speak a simple and understandable language for any interlocutor.


Phrases end with closed questions

To engage a person in a conversation, the replicas in the script always end with questions. They lead a person to a dialogue and are often put in such a way that he agrees to come to the webinar, continue communication, get a link to register in whatsapp.

The robot’s questions push the client into a dialogue and convince him of the benefits of the product.

As a rule, all questions in a good script are closed, they can be answered with "Yes" or "No". For example, a Tomoru robot can list services and ask: "Sign you up for a service?" Or invite you to a meeting and ask: "Send you materials via WhatsApp?" This is necessary so that the conversation does not deviate from the topic.


The script is constantly updated

Even an ideal script eventually becomes obsolete and ceases to bring sales. For example, neural networks are gaining popularity now, and if your company sells courses on teaching professions in digital, potential customers may wonder whether a neural network will replace these professions. If you do not take this into account in the script, the operator will not find what to answer to such clients.

The script needs to be updated all the time: adapt to new conditions, take into account customer objections, take the successful experience of sales managers, include working techniques of competitors.

In Tomoru, we are constantly updating scripts, prescribing new replicas and improving old ones. For example, at first the robot said:

-hello! We have developed a new product for marketers that helps to collect all professional tools in one place and launch them with one click.

But such a long line didn’t work: people didn’t listen to her and hung up on her. Then we rewrote the phrase, and the conversion rate increased:

-hello! We have a cool tool that brings together everything marketers need. Let me tell you?

To achieve results, you need to test new options and look at people’s reactions. This is the only way to make a good script.




Apakah Anda membutuhkan robot AI?

In order for the Tomoru robot to complete the task — to find a new client, invite to an event or collect feedback — a script is created for it. These are the very dialogues with which the robot communicates.

For example, a person asks: "And how much does it cost to participate in the webinar?" The robot searches for this question in its memory and gives the answer: "Participation is free." The question can be asked differently: "How much money do I have to pay?" But the robot will recognize him and give the same answer: "Participation is free." Due to the fact that the robot understands a variety of questions and can give answers to them, a conversation with him is no different from a conversation with a human.

But in order for everything to work out, these dialogues need to be thought out and written in advance. We will tell you how it is done in Tomoru.


We launched the robot 1,200 times and collected our database of dialogues

When a client comes to Tomoru and says that he needs a robot, we fill out a brief together with him. We do this during a meeting in zoom: we find out what is important to the client, what his goals and wishes are. For example, he wants to return old customers by offering them a 20% discount. We told you more in the article "How we connect robots".

This meeting is needed to find out the main thing — the task for the robot.

Next, we create a basic script — a script by which the robot will communicate with customers. A few hours is enough, because we have already launched the robot for different companies 1,200 times and collected our database of successful scenarios. Usually people ask the same thing and answer in the same way — we collect these questions and answers in our database. For example, we have different versions of the main questions:

— How much does it cost? How much? Is it expensive?

— Where's the number from? Where did you get the contacts?

— What kind of company? Where are you from?

And different versions of consent: "Yes", "Of course", "Maybe", "Go ahead", "Let's".

To assemble a basic script, we take these dialogues, adapt them to the company and show them to the client.

If the client likes everything, we run a test call: the robot calls a small group of people and communicates with them. If the client is in doubt and wants to use his scenario, we offer A/B testing: one robot calls according to our scenario, another robot calls according to the client’s scenario, and then we compare the result and choose the best option.


A successful robot gives a conversion rate no less than that of humans

After the first call by the robot, we understand what to do next. There are two options: the script worked or the script didn’t work. We determine this by conversion: let’s say a customer gives their customer base with a normal conversion rate of 2%. If the conversion is at or above the level, the script works, and if it is much lower, it does not work.

If the script works in general, we continue to train the robot: we improve some phrases, add answers to objections and new dialogues that we learned during the call. Let’s say a person asked if there was a Turkish hammam in the spa, the robot did not know this, and now we can write an answer to this question and put it in the robot.

If the script doesn’t work, we redo it and start the call again. We always redo it in different ways. For example, the robot says:

-hello! We have developed a new product for marketers that helps to collect all professional tools in one place and launch them with one click.

After a test call, we see that people do not listen to this phrase and throw it off. They don’t have time to give an answer because they just get tired of listening to it. We are changing the phrase:

-hello! We have a cool tool that brings together everything marketers need. Let me tell you?

The phrase becomes shorter and easier, all the details go away for later, and people listen to it and respond.

Maybe the opposite is true: people listen to the robot, but then they refuse. This means that they are not interested in the offer and need to work on it.

It happens that people reset the call at the greeting stage. For example, on the phrase:

-hello! This is the company "So-and-so", we have an interesting offer for you.
It seems to people that they will be sold something again, this causes rejection, they dump. Changing the phrase:

-hello! This is Anya from So-and-So. Is it convenient to talk?
The reset percentage immediately decreases, because people still do not understand who is calling them and why, and are ready to communicate further. And that’s what we need.


In a good scenario, the robot speaks in short phrases and jokes

We know what and how a robot has to speak in order to complete a task. Here are the basic rules:

-the phrases are short so that the person does not have time to get bored and reset the call. This is usually no more than 13 seconds;
-phrases end with questions that motivate a person to agree. This consent can be for different things — to talk further, get a promo code in whatsapp, come to a webinar;
-the questions are closed so that a person can answer "Yes" or "No". Such answers help to keep the conversation within the right framework and not to stray from the topic;
-the dialog is built in such a way as to return the person to the script. For example, if he asks an unexpected question, the robot replies that he will tell you about it further, but for now it’s worth going back to what they talked about;
-the words are simple, so that it is easier for a person to understand what they are talking about;
-the voice is emotional and bright. Fewer complex phrases, more specific theses, but with emotions and jokes.

In order for the Tomoru robots to talk like humans, we add to the dialogues everything that is peculiar to humans: non-standard phrases, parasitic words, broken word order. If the robot stumbles during the phrase, says "Uh-uh" or makes a joke, it will look like a human. For example, a robot asks a person if it is convenient to talk, he replies that yes, and the robot continues: "Uh-huh, well, look, we have a new menu in the cafe."

It turns out that in order to create a robot, we take basic dialogues, adapt them to the customer, launch a test communication of the robot with people, supplement the basic dialogues with new information and launch the robot on an ongoing basis. At the same time, we have our own rules and understanding of what dialogues should be in order to fulfill the customer’s tasks. If you want to learn more about the robot, you can call an expert from Tomoru.




Apakah Anda membutuhkan robot AI?

As we step into an increasingly digital world, companies embark on a perpetual quest for technological tools to leverage. A game-changer in this realm is the AI voice bot. This insightful article explores the realm of AI voice bots and unveils how it can become the key to your business acceleration.


Understanding Voice AI

What is Voice AI?
Voice AI, also known as Voice Artificial Intelligence, is a sophisticated form of technology that utilizes artificial intelligence to comprehend and respond to voice commands. Going beyond rudimentary voice recognition, these systems interpret human speech, decipher the context, and issue appropriate responses.

How does Voice AI work?
Voice AI combines several technologies including natural language processing (NLP), automatic speech recognition (ASR), and text-to-speech (TTS). It’s skilled in understanding the sentiments, subtleties, and intentions behind human communication, paving the way for more dynamic and efficient exchanges.


The Benefits of Voice AI for Your Business

Driving Customer Engagement and Reducing Costs
AI voice bots have the potential to decrease customer service costs by a whopping 30%. These bots interact with customers on a more personal level than text-based communication, fostering interaction and cultivating robust relationships.

Boosting Productivity
By automating mundane tasks like booking meetings or answering FAQs, Voice AI lightens your team’s load, allowing them to tackle more pressing tasks.

Strategic Application of Voice AI
Voice AI’s potential application is boundless, from its incorporation in your customer support center and sales process to its integration into the recruitment process and your comprehensive marketing strategy. Strategically employing voice AI can conserve significant time and effort for businesses while enhancing customer experience.


Establishing Voice AI in Different Business Operations

Businesses can effectively use voice AI in a myriad of ways to streamline their operations. Some of the key applications are:

Enhance customer support: Voice bots can provide continuous customer support, quite useful for multi-time zone businesses or those with a significant customer base.

Driving Customer insights: AI voice bots can collect customer interaction data, essential for refining customer service, marketing campaigns, and sales strategy.

Automation: To free your human employees for strategic tasks, AI voice bots can automate tasks like scheduling appointments or answering FAQs.

Assist Sales Department: AI voice bots can expedite sales by handling thousands of calls that human workers would take months to complete.


Harvesting the Benefits of AI Voice Bot for Your Business

Reduce cost: You can avoid high expenses related to call centers by deploying voice bots.

Save time: Free your sales, HR, and marketing teams from repeated tasks and save time with AI voice bots.

Personalization: By understanding customer behavior and preferences, Voice AI can provide personalized services or suggestions.

Boost Productivity: AI voice bots enable increased productivity with automated task handling.

Increased profit: Proficient AI voice bots generate more calls faster, increasing your profit margin.

Shorten hiring and sales process: Voice bots conduct preliminary interviews, leaving final decision making to human managers.

Generate more leads for marketing: AI voice bots can facilitate lead generation, expanding market reach and improving closing rates.


Conclusion

Voice AI is a revolutionary tool capable of significantly transforming your business processes. By harnessing Voice AI’s power, businesses can streamline their operations, improve customer engagement, and stay competitive in the digital era. The time is ripe for integrating Voice AI into your business strategy and exploring a world of possibilities.

Voice AI can assist your business in several ways — marketing, customer support, streamlining processes — you name it. Voice AI is one of the most best solutions available.
Reach out to us today if you’re prepared to outpace your competitors. Navigating today’s business climate demands searching for various methods to streamline operations, conserve time, and accomplish more with fewer resources. Ensure your business is ready for the future with Voice AI today!




Apakah Anda membutuhkan robot AI?

From daily tasks to complex business operations, AI Voice Robots are making their influence felt. Through cognition and reproduction of human speech, these intelligent systems offer limitless potential for transforming human-machine interactions. This article takes you on a deep dive to understand the mechanisms and applications of AI Voice Robots.


Revolutionary Impact of AI Voice Robots

As the world continues to digitize rapidly, Artificial Intelligence (AI) powers digital transformation in every field. Among the many applications, AI Voice Robots stand out by showcasing their ability to understand and interpret human speech. Let’s dissect the working mechanism of these intelligent systems.


Breakdown of AI Voice Robots' Working Mechanism

An understanding of AI Voice Robots involves walking through the primary technologies that facilitate their operations.

Voice Recognition: The Gateway to Communication
The AI Voice Robot journey begins with speech recognition where spoken language gets translated into a machine-readable form. This conversion is done using Automatic Speech Recognition (ASR) technology, which transcribes spoken language into text.

Decoding The Human Language: Natural Language Processing
The second step involves processing the transcribed text to decipher its meaning. Natural Language Processing (NLP) is paramount in letting voice robots understand the text’s context, sentiment and identify the user’s intention from the key phrases.

Intelligent Responses: Machine Learning and Speech Generation
The third step is the response generation. Post evaluating the meaning using NLP, the AI Voice Robot composes a suitable response. Machine Learning algorithms help refine these responses based on past experiences. The drafted response is then converted back into speech using Text-to-Speech (TTS) technology, enabling AI Voice Robots to mimic human-like speech.


Real-World Applications of AI Voice Robots

There is a growing adoption rate of AI Voice Robots across multiple industries. These robots can be utilized to:

• Handle traditional customer support inquiries.
• Schedule appointments.
• Help customers to make purchases.
• Offer directions, set reminders, or control smart home devices in daily life.

Introduction to "Tomoru"

Beyond usual capabilities, an advanced AI Voice Robot, "Tomoru", takes a significant stride in understanding and responding to conversations with humans. This blog further elucidates on Tomoru’s functionality.


Unpacking Tomoru: How Does It Work

Tomoru’s operation revolves around a distinct process flow:

1. Listening Mode — Capture Speech: Initiated by capturing human speech.
2. Translation — Converting Voice to Text: Deciphers spoken language into text using ASR technology.
3. Decoding the Message — Understanding the Meaning: Processes the translated text using advanced linguistic techniques such as Natural Language Analysis. Instead of relying on keywords to deduce the meaning, Tomoru comprehends the context for accuracy.
4. Constructing a Response — Deciding What to Say and Answering: Applies a unique decision-making mechanism that allows non-linear, real-life conversations. Unlike traditional linear logic or decision tree models, Tomoru accommodates queries without breaking logical consistency, thereby generating an appropriate response.

Efficiency Comparison: Tomoru vs. Traditional Methods

When pitted against conventional methods like the keyword search or decision tree models, Tomoru’s approach to understanding the meaning of a message and computing a response is 60−70% more efficient.


Conclusion: The Dawn of a New AI Era with Tomoru

AI Voice Robots are transforming the norms and taking a leap into a more intuitive and efficient future, with Tomoru at the forefront. It offers a potent step towards enhanced cognition of nonlinear human conversation and a flexible dialogue structure, opening major possibilities for human-machine interaction in an ever-expanding digital era.
By delving deeper into the workings of AI Voice Robots, we gain insights into groundbreaking technologies like ASR, NLP, Machine Learning, and TTS, transforming our understanding and reciprocation of human speech. With this knowledge, individuals and businesses can create immense value and encounter boundless opportunities in the rapidly changing tech landscape.





Apakah Anda membutuhkan robot AI?

"Discover how AI Voice Bots and Generators can revolutionize business operations. Delve deeper into our blog to understand the advantages and real-world applications of these innovative AI technologies that elevate efficiency and bolster customer engagement."


Introduction

Artificial Intelligence (AI) has transformed the world of technology dramatically, spurring the advent of astonishing innovations that are reshaping businesses globally. Leading the charge in this arena are AI Voice Bots and Generators, powerful assets that can redefine your business landscape.

AI voice bots are AI-powered tools designed to interact with users in a very personal, human-like way, answering queries, facilitating processes, and providing an accessible channel for engagement. Here are a few reasons why integrating an AI voice bot can be a game-changer for your business:


Why AI Voice Bots are good for your businesses

• Increased Efficiency: AI Voice Bots excel at managing multiple simultaneous user interactions, significantly reducing wait-times and enhancing overall efficiency.
• Better Engagement: These intelligent systems interact with customers in a personalized and engaging manner, vastly improving user experiences.
• Streamlined Operations: By automating repetitive tasks effortlessly, AI Voice Bots and Generators free up valuable time for employees to concentrate on more critical aspects of business operations
• Automation: AI voice bots can automate tasks that would otherwise be done by humans, such as answering customer questions, booking appointments, or processing orders. This can free up human employees to focus on more strategic tasks, leading to increased productivity.
• Boost profits: AI voice bots can help to boost profits by reducing costs. For example, an AI voice bot can be used to handle customer service calls, which can save businesses money on salaries and benefits. AI voice bots can also help to cut costs by automating tasks that are currently done manually. For example, an AI voice bot can be used to process orders, which can save businesses money on labor costs.
• Cut costs: AI voice bots can help to cut costs by automating tasks that are currently done manually. For example, an AI voice bot can be used to process orders, which can save businesses money on labor costs. AI voice bots can also help to reduce costs by providing 24/7 customer service, which can eliminate the need for businesses to hire additional customer service representatives.
• Improve productivity: AI voice bots can help to improve productivity by providing a more efficient and convenient way for customers to interact with businesses. For example, an AI voice bot can be used to answer customer questions quickly and accurately, which can free up human employees to focus on other tasks. AI voice bots can also help to improve productivity by automating tasks that are currently done manually, freeing up human employees to focus on more strategic tasks.

After understanding how AI Voice Bots can add value to your business operations, it will be worthwhile introducing Tomoru, a distinct AI Voice Bot with unique capabilities that can take your business to another level.

AI Voice Bots enhance efficiency, engagement, and operations by managing multiple user interactions simultaneously, reducing wait times, personalizing customer experiences, and automating routine tasks. Upon integrating AI Voice Bots, businesses witness significant improvement in productivity, cost reduction, and profit maximization. The following pointers delve deeper into these aspects:


How to Implement AI Voice Bots in Your Business

Sales Department
Did you know that Tomoru robots have successfully completed over 40 million dialogs?
Consider this use-case: You have a sales department that needs to call around 10,000 clients to validate their contact information and establish whether they’re potential leads or not. This process takes about 500 hours, with only 26 hours being productive — the time spent on actual sales. By automating this process using AI Voice Bots, you can save your sales team approximately 474 hours and allow them to focus on what truly matters: closing deals.

Customer Support Department
AI Voice Bots are the new frontline for customer services. They provide 24/7 support while mitigating the risk of human errors and enhancing the personalization of customer service experiences.

Recruiting
Speed up your hiring process by integrating AI Voice Bots. Automate application screening and initial phone interviews, saving time and effort for HR professionals who can then focus on final interviews.

Marketing
Revive inactive leads using AI Voice Bots like Tomoru. By reactivating and nurturing these leads effectively, you can increase conversion rates and make the most of your extensive customer database.


Conclusion

AI Voice Bots are transforming business operations by streamlining processes, enhancing customer engagement, and improving overall efficiency. By incorporating these advanced AI innovations into your organization, you can elevate your business to new heights of success, reflect a customer-centric approach, and secure a prominent position in the marketplace. Let AI Voice Bots pave the way for your business’s future growth and sustainable success.





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