Bots can be used to lead customers all the way to purchase an item, collect feedback about the quality of a product and inform about new services. For these purposes, a voice robot is used for calling.
Calls to sign up for a medical appointment, an invitation to a test drive after a client has left a request on the website, a reminder to gym guests who have not gone training for a long time – these are examples of calling by a voice robot.
In this case, the voice robot is needed for cold and warm sales. For example, it calls customers who have left a request for a test drive of a car, clarifies details and signs up a potential client at a convenient time. After the test drive, the same robot will call back to ask about customer's impressions and offer a discount or special loan conditions.
If a person agrees, the bot will transfer the conversation to an operator who will complete a transaction. Thus, the voice robot can help clients to pass through different stages of a sales funnel and sell goods to them.
Voice robots can call customers, introduce themselves as employees of the company, and a person will think that they are communicating with an ordinary operator. At the same time, a smart bot handles objections like a sales manager, supports a conversation and simulates engagement. Here's how the Pegas Touristik travel company robot works:
Smart voice robots help companies sell their products. And they can also collect feedback. For example, call a customer after pizza or sushi delivery and ask to leave a review:
The robot uploads feedback to the database, where a marketer or a quality service manager listens to it and gives an employee a bonus if a client is satisfied or looks into a situation if something went wrong.
Voice robots take calls and help customers